FAQ

  • How do I get tickets for a show at the Emerald Theatre?

    Tickets for upcoming shows are available online at theemeraldtheatre.com, ticketweb.com and on our Facebook page. They are also available at the Emerald Theatre box office on the night of the show.

  • Where do I park?

    Parking is free after 6pm weekdays, and all day Saturday and Sunday at metered spots on the street and at the City lot behind the theater.

  • What time do doors open for a show?

    Doors typically open one hour prior to show time, but please check posted information for each show to be sure.

  • What is the Emerald Theatre’s capacity?

    General Admission capacity is 1,620.

  • What types of seating are available?

    Most shows are “General Admission” on the main floor and third level Mezzanine with fixed, stadium-style seating available on the second level Mezzanine. General Admission seating is on a first-come, first-served basis. Opera Box and Sky Box seating is available for select shows. Please check seating information for the specific show prior to purchasing tickets.

  • Is the Emerald Theatre handicap accessible?

    Handicap seating areas are available on the main floor. Please see security personnel upon arrival if you need special assistance.

  • How old do I have to be to get in to the Emerald Theatre?

    Our shows are all-ages, unless otherwise specified. Please note that the Emerald Theatre has a zero-tolerance policy for under-age drinking. Prepare to present a valid ID in order to purchase alcoholic beverages.

  • Is there an ATM available inside the Emerald Theatre?

    Yes! An ATM machine is located on the main floor of the venue, just past the theater lobby.

  • Do you have a coat check?

    Coat check is available seasonally.

  • What can’t I bring into the Emerald Theatre?

    Because an event at the Emerald Theatre should be enjoyable and safe for everyone, the following items are not permitted in the venue during a concert performance: weapons, chains (pocket chains), mace, illegal substances, backpacks, camelbaks, selfie sticks, outside food/beverages/alcohol. In addition, no professional photography gear (including cameras with a removable lens) is allowed without the express permission of the artist’s management or press contact, as evidenced by the appropriate photo pass.

  • Can I take pictures during the show?

    You’re welcome to take photos provided that no flash photography or professional photography equipment is used. You must have a photo pass issued by the artist’s management or press contact in order to bring professional photography equipment (including cameras with a removable lens) into the venue. Otherwise, you will be required to return your equipment to your vehicle.

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