Where can I buy tickets to an Emerald Theatre show?
Tickets for upcoming shows are available online through our site, https://www.theemeraldtheatre.com/events/ or by clicking HERE. Using our online sales system allows you to purchase your tickets in advance and bypass the box office line. Tickets are also available at our box office inside the main lobby 90 minutes prior to door times.
I need accessible seating. How do I get tickets?
If you need accessible seating at any of our events, we highly encourage you to secure that in advance because space can fill up quickly. We do have designated seats that are ADA compliant. These tickets can be purchased online at any time. If any additional help is needed, please call the box office at (586) 630-0120 and we would be more than happy to assist. Please see Guest Services Personnel upon arrival if you need special assistance.
What type of seating is available?
“Second Floor Seating”: Guaranteed second floor balcony seating, seating is unassigned.
“Orchestra Section”: Guaranteed MAIN LEVEL seating, closest to the stage (considered best tickets in the house), seating is unassigned.
“Main Floor Single”: Guaranteed MAIN FLOOR table, seating is unassigned.
“Main Floor Table”: Reserved and assigned MAIN FLOOR table seating for up to eight guests.My ticket says general admission; what does that mean?
If an event is listed as “General Admission,” this includes standing on the main floor with access to second floor seating (first-come, first-served basis). You do not have a specific seat or section assignment. You are not limited to one section of the theatre, nor do you need a special ticket for access to our main floor.
I bought an Opera Box, Sky Box, or Main Floor Table, why did I receive (1) ticket for entry?
You will receive (1) ticket per Main Floor Table, Opera Box, or Sky Box purchase. Guests can check in with the name listed on the ticket; incomplete parties can be seated with ticketholder’s name.
Is the venue all ages?
Please check the event details for the concert from our home page. For age-restricted events, no one under the age of restriction will be admitted, even with a parent or guardian present.
What is the emerald theatre’s capacity?
General Admission capacity is 1,620.
Where can I park?
Parking is available at metered spots on the street or behind the Theatre in the Roskopp Municipal Parking Lot (Red Lot). The City parking lot can be accessed from Cass Avenue, Southbound Gratiot Avenue, or Pine Street. Parking Enforcement is in effect Monday through Friday 8:00AM to 6:00PM, with the exception of holidays. All electronic meters in Mount Clemens accept nickels, dimes and quarters, or the ParkMobile App.
My ticket says DOORS at ___; What does that mean? When does the event start?
Door time is when entry to the building is allowed; events begin approximately 60 minutes after that time. Please check posted information on our website for each show.
Is there a bag policy?
The venue allows guests to bring a purse or personal bag with them to the show. Please remember that all bags WILL be checked, and are limited to a reasonable, small purse/bag size. Suitcases, large backpacks, etc. are not allowed.
Where is your ADA restroom located?
Our ADA restroom is located on the main floor, across from the main bar.
Is smoking allowed?
Performances at the Emerald Theatre are non-smoking including, but not limited to, e-cigs, vapes, etc. in accordance with the State of Michigan law; however, we do provide an outdoor smoking section for our patrons located outside the main entrance. Please ask any staff member for directions when visiting.
Do you serve food/alcohol?
We do not serve food. We have a full-service bar, and all patrons must show ID to receive a wristband to purchase alcohol. No outside food or drink will be allowed into the Theatre.
Can I re-enter the Theatre?
You may only re-enter the Theatre if you have your wristband that was placed on your right wrist upon entering the venue the first time. If you remove your wristband, you will not be admitted back into the venue.
Is there an ATM at the Emerald Theatre?
Yes, there is an ATM inside the venue; it is located on the main floor near the entrance of the lobby.
Do you have coat check?
Coat check is available at select shows, cost is $3 per coat (cash only).
What is your camera policy for concerts?
You’re welcome to take photos provided that no flash photography or professional photography equipment is used. You must have a photo pass issued by the artist’s management or press contact in order to bring professional photography equipment (including cameras with a removable lens) into the venue. Otherwise, you will be required to return your equipment to your vehicle.
Is there screening at the entrance?
To ensure the highest level of safety, all guests are subject to a screening upon entering the Emerald Theatre.
What items am I not allowed to bring into the venue?
No outside food or drinks.
No guns, knives, weapons, pepper spray, projectiles of any kind, or any other item that could be used to inflict harm.
Replicas of any type of weapon are NOT permitted.
No drugs or drug paraphernalia, illegal substances of any kind.
No personal video cameras, Go-Pros, selfie sticks, drones, masks or laser pointers.
No professional photo, video, or audio recording equipment – (including detachable lenses, tripods, zooms or commercial use rigs).
No jewelry or clothing that could inflict harm.
No bags will be allowed if outside of the bag policy.This list of prohibited items is subject to change at the discretion of venue management.
Is there a lost & found?
Yes, please contact the box office for more information. (586) 630-0120.
I purchased tickets to an event, and I can no longer attend; can I get a refund?
All sales are final. We have a no refund or exchange policy for ticket purchases.
